Amadeus Expands Mobile Services for Travelers

Amadeus reports it has become an official global re-seller of all conTgo mobile solutions, integrating conTgo products into its corporate product portfolio and marketing and selling those solutions to existing and prospective Amadeus customers.

The deal will enable the Amadeus Mobile Travel Assistant solution to be made instantly available to all travel management companies and corporations that use Amadeus technology to book and manage their corporate travel. Mobile Travel Assistant distributes relevant travel information directly to travelers’ mobile phones at precisely the time they need it. This includes ground transportation and hotel details and any location-specific information identified by the traveler’s employer or travel management company, Amadeus says.

“American Express Global Business Travel was the first to globally partner with conTgo and uniquely integrate their mobile capability into its new mobileXtend solution. This proprietary means of integration allows the mobile solution to work across platforms, including Amadeus. We are pleased to have our approach with conTgo confirmed with Amadeus signing this agreement,” Michel La Bianca, VP Global Travel Technology Strategy at American Express Travel said.

Mobile Travel Assistant significantly increases the safety of corporate travelers as it provides specific warnings and global risk information to selected travelers. In the case of emergency or during crisis situations, it allows companies to effectively communicate with travelers through a graphical and informative user interface. At the same time, the service allows for genuine cost savings by ensuring improved compliance to the defined travel policies, Amadeus said.

Mika Kiljunen, CEO of Kaleva Travel Group said: “The Amadeus conTgo partnership has been in place for a while, but with the new, closer level of cooperation between the two companies, the overall value of Mobile Travel Assistant combined with the Amadeus distribution system increases substantially. Amadeus provides Kaleva Travel with the most efficient point of sales solution for a TMC looking to provide mobile-enabled procurement, security and traveler experience services for its global customers.”

Mobile Travel Assistant customers, such as the launch customer Microsoft, can use the unique MapCast module to create a visual overview of all travel activity in the company, Amadeus notes. The corporation can communicate directly with travelers from the map interface, using a combination of itinerary filtering and geo-spatial selection. MapCast can be opened from anywhere using a normal web browser and regular Internet access, and works for any booking imported into Mobile Travel Assistant.

Albert Pozo, Director Multinational Business & Corporate Travel, Amadeus said: “Corporations and TMCs require technology that considers duty of care to staff, corporate travel policy restrictions and cost-saving objectives. Mobile Travel Assistant is the clear industry leader – its system is tried and tested and works faultlessly worldwide. Furthermore, conTgo’s outstanding performance during disruption events such as the volcanic ash cloud crisis, the December snow chaos and the Queensland flooding is a strong sign of its bandwidth and capability to deliver superior service to our joint customers.”