Ruthanne Terrero

Ruthanne Terrero
Vice President - Content / Editorial Director

Ruthanne Terrero is the Vice President - Content / Editorial Director of the Questex Travel Group, which includes Luxury Travel Advisor, The Informed Traveler, Travel Agent magazine, and, as well as a series of related digital products.  

Terrero is the founder of Travel Agent magazine’s annual 30Under30 program, developed seven years ago to entice a new generation of professionals to join the travel industry. Each year, the program recognizes the rising stars who have chosen to become travel consultants; thus far, it has profiled more than 200 young agents. Over that time, the program has helped to foster a strong community for newcomers to the field, fueled in large part to Questex’s annual Young Travel Leaders conference.

Terrero is also the founding Editorial Director of Luxury Travel Advisor magazine, which is celebrating its 10th anniversary in 2015. The publication was recently recognized with two Eddy Awards from Folio Magazine for its August 2013 issue and for its profile in that issue of Victoria Boomgarden of Best Travel Gold. Travel Agent magazine also won an Eddy for its annual “Pink Issue” feature in 2013 on Stacey Fischer of Fischer Travel Enterprises.

A native of the New York City area, Terrero graduated from Oberlin College with a degree in Creative Writing. She lives on Long Island in New York State and prides herself on mentoring new editors and writers.

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Stories by Ruthanne Terrero

Customer Service

When Clients Are Wrong

Editorial Director Ruthanne Terrero discusses how to navigate client issues. When should you react and when should you simply let them have their own way?

Survival Guide

Column: Surviving Yourself in 2019

There are a myriad of factors that could influence your business this year; political, economic, local. Keeping a sound personal infrastructure internally, however, will help you fend off whatever blights the world might send travel’s way. Here are some top tips.
Customer Service

What Your Clients Aren’t Telling You

Even if you know your customers very well, you can assume they have some mysterious thoughts they’re not sharing with you. Here are several ways you can proactively jumpstart conversations to address their inner needs.

Tour Operators and the Curious Traveler

Tour operators have made a concerted effort in recent years to ensure that their itineraries truly immerse their customers in the destinations and cultures they are visiting. Top execs share the latest.