Time and again in interviews we conduct with successful agents, they tell us that attentive customer service is a major component of their success. What does that entail? It requires listening to clients about what types of vacations they are envisioning and not only making their dreams realities but also exceeding their expectations.
The story we have in this issue ("Being There") on traveling for big events started me reminiscing about all the exciting happenings I've been lucky enough to be a part of. The most historic and spectacular was the millennium celebration in Giza. There were all sorts of security concerns leading up to it, but the thousands of people from all over the world in banquet tents dotting the desert around the Sphinx and the pyramids danced and mingled and marveled in unison as fireworks illuminated the ancient landscape.
Last month, Home-Based Travel Agent polled readers to find out about your businesses; we cover many of the results on this issue ("Survey Says"). Since the vast majority of cruises are booked by travel agents, it should come as no surprise that 74 percent of respondents reported that they specialized in cruises, while a full half said they sell more cruises than tours/packages and hotels/resorts.
Judging From The Reviews, I think I was one of three people who thoroughly enjoyed the 1996 movie, "Evita." I watched it with my mother, who was such an ardent admirer of the eponymous 1978 Broadway musical that she saw it several times, and the cast recording was rarely off the turntable in our household. My mom and I are also big tango and polo fans, even bigger shoppers, and I haven't met a steak I couldn't devour like a lumberjack-so we decided to trade turkey for porterhouse and spend Thanksgiving in Buenos Aires.