Carnival Launches Interactive Travel Agent Training Tool

Carnival launched the cruise industry’s first interactive social learning game geared toward travel agents, designed to provide a fun and engaging platform for learning more about the company and the tools available to travel agents.

Available here, “Carnival Adventures Learning Games” includes a “Carnival Cruise-Ader” avatar, which guides agents through three levels of training. Training including first-time cruiser acquisition, Carnival booking tools and policies and information on Carnival’s fleet of ships.

While advancing through each level, travel agents will engage in friendly competition by earning “Fun Points.” In the next month, the game will highlight the top 100 players in real-time on a leader board. Agents will also soon be able to exchange these “Fun Points” for points in the line’s Travel Agent Reward Program.

The first level of game one in the series is baseball-themed and highlights how agents can pitch to cruise rookies. The second level focuses on how to book with speed and helps agents learn Carnival’s booking tools and policies through real-life examples in a travel agency setting. The third level highlights Carnival’s onboard features and activities, helping agents learn how to maximize their clients’ on-board experience. Additional games will be added to Carnival Adventures in upcoming months.

For more information on Carnival Adventures Learning Games, agents may visit www.GoCCL.com.