Norway-based expedition cruise line Hurtigruten announced the establishment of a new Seattle-based Reservations Call Center (800-323-7436), as well as expanding and adding resources to its existing Travel Agent Support Center, also in Seattle.
The new reservations call center, opened on Jan. 6, 2014, will handle travel agent calls and takes the place of one that had been based in Scandinavia. The move will allow for more convenient operating hours, faster response times and well-trained staff focused on the needs and preferences of North American travelers and their Travel Agents. Heading up the new call center in Seattle, hosted by Global Voyages Group, is industry veteran, Josh Martin Arians. Josh has worked for Hurtigruten for four years, most recently as the Reservation Manager in the European office.
Global Voyages Group is supporting all aspects of the North American efforts and will be instrumental in the expansion of the Travel Agent Support Center. The expansion will offer agents additional training opportunities and a closer, more effective relationship with the U.S.-based operation, leading to up-to-date access to promotions, offers and agent-centered activities. In addition, there will be a greater emphasis on groups and agency incentives with faster response time for group space approval.
Additional regional business development managers will be in the field to train and assist agencies and agents with registering and establishing rewarding commission levels. Added focus will be given to the company’s Explorer products (Antarctica, Spitsbergen, Iceland and Greenland) due to growth.
Hurtigruten is also partnering with small Norwegian businesses to support its culinary offerings, ensuring local produce is incorporated into the on-board dining experience.
For more information, visit www.hurtigruten.us.