Norwegian Unveils BookNCL & GDS Enhancements, Offers Webinars (SLIDESHOW)

Norwegian Breakaway // Photo by Susan J. Young

Norwegian Breakaway // Photo by Susan J. Young

 

In an e-mail letter to travel agents, Vivian Ewart, vice president, passenger services, Norwegian Cruise Line has informed agents that the “new release” of BookNCL was introduced on Sunday.

The new release will address fixes to both BookNCL and the GDS, which Ewart says will making booking and managing FreeStyle groups an easier process. “We have all taken this opportunity to bring forth some of the enhancements that have been requested along with a new look and feel,” she said.

RELATED: Norwegian Cruise Line Launches New Gift Card Program

Among the enhancements?

• Agents may now enter a check payment.

• Agents may program a credit card for future payment.

• Agents now access a Vacation Search Screen that displays a three-month window.

• Agents may now “search” with or without travel protection.

• Agents have a new “all categories” button on the interactive deck plan so they may make a stateroom selection from this screen.

Here is a short PowerPoint presentation that illustrates the changes:

 

The original version of the PowerPoint is also available on Norwegian's website: http://origin.library.constantcontact.com/download/get/file/1103391373046-1482/Seaweb+New+Rhttp://origin.library.constantcontact.com/download/get/file/1103391373046-1482/Seaweb+New+Release+ABE.pdfelease+ABE.pdf

RELATED: Norwegian Cruise Line Partners With Miami Dolphins to Christen Norwegian Getaway

After viewing that presentation, we also discovered these additional enhancements, among others:  

• Latitudes Rewards members can be entered on a reservation by typing the Latitudes number directly into the Latitude # field on the guest information tab.

• Hovering over the Dashboard expands the invoice details to the right.

• Agents can search for Freestyle Groups by the FS Group number.

Norwegian Breakaway stateroom // Photo by Susan J. Young

Norwegian Breakaway stateroom // Photo by Susan J. Young

 

To help agents understand the updates, Norwegian will hold Webinars from 3 p.m. to 3:45 p.m. Monday through Friday, Nov. 18-22. To register, go to the following pages, depending on the day desired:

Nov. 18: https://www2.gotomeeting.com/register/231892962

Nov. 19: https://www2.gotomeeting.com/register/8875552829

Nov. 20: https://www2.gotomeeting.com/register/887568482

Nov. 21: https://www2.gotomeeting.com/register/887578986

Nov. 22: https://www2.gotomeeting.com/register/252019146

“Our ultimate goal is to be ‘Easier to Do Business with’ and we hope that you see these changes as steps towards achieving that goal,” Ewart told the trade, thanking agents for their business and support. 

Suggested Articles:

Passengers can reschedule flights up to December 31, 2020, at no additional cost, so they need not take any immediate action. Read more.

P&O Cruises and Cunard Line have pushed back the resumption of sailings, from April 11 to May 16. Here's the latest.

Several cruise lines have announced that they are extending their paused operations as a result of the coronavirus pandemic. Here’s the latest.