Scenic Luxury Cruises & Tours has named Christine Sustreanu managing director, global river cruise operations for both Scenic and its sibling line, Emerald Waterways.
Sustreanu will oversee all aspects of guest services – from how guests are met at the airports to the experience onboard Scenic’s and Emerald’s ships. Sustreanu and her team will be using guest comment cards as well as on board interaction with guests and crews to continually adjust and improve the guest experience. She will be based in the Zug, Switzerland, office and will be a regular onboard the ships. She can be reached at [email protected].
Sustreanu has been working in river cruising since 1996 and before that as a hotelier, including a stint as the first female GM of a resort in the Maldives. She oversaw the development of Grand Circle’s Switzerland operation with its more than 25 ships. After a year of managing a 20-ship inland shipping operation, she missed the river cruise environment and joined Uniworld as a managing director in 2004, when the line was acquired by TTC.
Sustreanu was educated in Switzerland with additional courses at Cornell and Harvard. She resides with her partner and son, who also work in the river cruise industry, and her passion for her job and travel is replicated in her passion for reading, food and wine.