Viking River Cruises Debuts 100-Percent Refund

Viking River Cruises, host of tours along the rivers of Europe, Russia and China, on Tuesday announced a new service guarantee. It states: "Should you be dissatisfied with our service upon first check-in (hotel or onboard ship), including food, personnel or shore excursions, notify us within 24 hours of the start of your tour. We then have 24 hours to correct the situation. In the unlikely case that a solution is not possible, you can then depart as soon as you can and we will refund 100 percent of your cruise price." While Viking River Cruises said it would assist with departure arrangements, costs for the return trip and/or alternate travel are left to the traveler.

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