Following the call for strike action by a single union as of October 26, Air France has released a statement saying that the company is "doing all it can to limit the impact of this disruption on its flights and to provide customers with optimum information as early as possible."
On October 26, Air France expects to carry all its passengers to their final destination. Disruptions should remain limited to a few flight delays.
Air France will inform customers directly by telephone, SMS or email
In the case of a flight disruption, Air France will do its best to directly inform its customers of the disruption affecting their flight by telephone, text message or e-mail.
In order to be informed personally, Air France advises all its customers to ensure they provide reliable contact details where they can be contacted during their trip (mobile phone and e-mail).
Passengers can give their contact details online at www.airfrance.us in the “View / modify your reservations” section, on the Air France mobile website (http://mobile.airfrance.com), iPhone, Android and Windows Phone in the “Manage my Flights - My bookings” section
This “AF Connect” service is free of charge and is available to all passengers worldwide. The confidential information will only be used to inform them in case of disruption.
Consult flight information
Information concerning flights on the current day and the following day can be consulted in real time on:
- www.airfrance.us, in the “Flight schedules” section.
- Air France mobile sites (http://mobile.airfrance.com) and on iPhone, Android and Windows Phone Air France apps, in the “Manage my Flights - Flight Status” section.
If you are in France, via SMS by sending your flight number to 6 3654 ( example : AF6250 )
As stipulated by the French law relative to the organization of service and information to airline passengers, Air France will provide an update on its flight schedule on October 24, 2012.