Adventure travel tour operator Austin Adventures has announced that it is debuting a newly relaxed cancellation policy in Europe to alleviate traveler worries following the recent terrorist attacks in Brussels.
Under the new policy, the company will offer a "no questions asked" full refund up to 14 days prior to departure.
The policy applies to the ground portion of all of Austin Adventures’ multisport, cycling, hiking and cultural adventures for both adults and families in Europe. Countries visited by Austin Adventures include Austria, Croatia, France, Germany, Holland, Italy, Macedonia, Scotland, Slovenia and Spain. The standard policy is a 90 day cutoff for full refund (less a small handling fee) due to cancellation.
“Our guests’ safety, enjoyment and wellbeing are our top priorities,” said Dan Austin, founder and president of Austin Adventures. “That’s why we have increased our vigilance and communications on the ground in Europe and have decided to address booking concerns with a relaxed cancellation policy. While we encourage travelers to consider Europe as a destination, we don’t want to add any additional stress to the equation.”
In Europe, program director Ron van Dijk is monitoring any safety concerns, Austin Adventures said.