Fiji Airways recently announced a number of new customer service offerings including new baggage allowance for Business Class customers, increased entertainment options and a dedicated "Premium Service Team," to launch this December.
These enhancements are the next phase of Fiji Airways’ five-year master re-branding plan.
In December, Fiji Airways will increase baggage allowance for Business Class customers. On flights to and from the U.S., the checked baggage allowance for Business Class customers will increase from two to three pieces of luggage.
Further, Tabua Club members traveling in Business Class will be able to check one additional piece of luggage, on top of the three-piece allowance, for a total of four checked pieces. Baggage allowance for Economy Class customers will remain at one piece when traveling to and from the U.S.
Fiji Airways will also offer more entertainment options on the A330 fleet, which services the daily Los Angeles, CA to Nadi, Fiji direct route. Passengers are now given a range of 23 movies and 19 TV episodes to choose from and by March 2016, the options on demand will increase to 35 movies and 50 TV episodes.
In January, Fiji Airways will also introduce a dedicated Premium Service Team. The responsibilities of this team will include a meet-and-greet at Nadi and Suva airports (in Fiji) for departures and arrivals, a concierge service, pre-assigned seating and personal assistance for flight connections in Fiji.
The Premium Service Team enhancement will include a proactive team to contact premium customers before travel, in addition to a dedicated phone number and new uniform, all with the goal of delivering one-on-one individualized service for Fiji Airways customers.