Hawaiian Airlines scored the industry’s top rankings in the areas of on-time performance and fewest flight cancellations for January, as reported today by the U.S. Department of Transportation (DOT) with its monthly Air Travel Consumer Report.
The DOT reported that Hawaiian led all carriers with 91.2 percent of its flights arriving on time during January, exceeding the industry average by 14.9 percentage points. Hawaiian also led the industry in fewest cancelled flights, and was nearly perfect with only two cancellations out of 5,549 total flights.
Hawaiian ranked third in fewest consumer complaints for January, with DOT reporting three complaints compared to nearly 692,000 passengers served during the month.
The DOT report covers 16 airlines and is available online at http://airconsumer.ost.dot.gov/reports/atcr11.htm.
