Lufthansa Launches Family Check-In Zones

Good news for families traveling together: Lufthansa now offers “Family Check-in Areas” at the airline’s Frankfurt and Munich hubs. Geared toward families with children up to age 12, the special counters provide young travelers with their own check-in experience.

A welcome archway featuring Lufthansa’s adventurous crane mascots, Lu and Cosmo, leads to a runway-styled carpet. Young passengers and their parents arrive at a kid-friendly counter where little travelers climb up a few steps for an up-close view of the check-in procedure. And when the family receives boarding passes, stuffed animals are issued a “Best Friend Boarding Pass.” 

In Frankfurt, the family-friendly check-in areas are located in Departure Hall B at counters 336-338, while in Munich they can be found in Terminal 2 at counters 422-423 on the Departures Level. 

After check-in, there is still much to do before heading to the aircraft. “The Family Pilot” brochure offers vouchers and information about play areas, baby changing stations, family-friendly restaurants, pharmacies and supermarkets, as well as observation decks located throughout the airport. Guests with access to Lufthansa’s First and Business Class Lounges can also access dedicated play areas for kids. 

Once on-board, kids can opt for activities and entertainment and dedicated children’s menus. Entrees such as ‘Aeroplanes in Pasta Heaven’ (macaroni with cheese and spinach) or ‘Propeller Meatballs’ (chicken meatballs with potato salad, garnished with cherry tomatoes) will be followed by desserts like ‘Sweet UFO’ (toffee mousse on a biscuit base) or ‘Butterfly Waffle’ (a heart-shaped waffle with strawberry yogurt). (Bonus: The recipes are available for the parents to take home and recreate the meals themselves).

The Lufthansa Logbook, which older passengers may remember from childhood, lets kids track details about their travel, just like a real pilot. They record boarding pass information and get cabin crew members to sign the book. After the 12th departure, frequent fliers will be presented with a Junior Pilot certificate signed by the captain.

JetFriends – the frequent flyer program for kids

Whether a young passenger is flying for the first time or travels so often to be eligible for HON Circle status, Lufthansa’s JetFriends travel club is is geared towards ages two through 17, and gives kids a behind-the-scenes look at the aviation industry. JetFriends participants each receive a club membership card and are automatically enrolled in the Miles & More frequent flyer program, earning 2,000 award miles just for joining.

Furthermore, now through August 16, families can go to Lufthansa’s Facebook Page and upload a video of their “pint-sized pilot” asking about air travel, or answering one of our “questions of the week,” for a chance to win a family flight to Europe with Lufthansa.

Detailed information about flying with children has been compiled at, as well as under the headings “Check-in,” “Before the trip” and “Baggage” on the “Info & Service” pages at