Starwood Caribbean Hotels and Resorts Announce 2012 Storm Guarantee Program

Starwood Hotels & Resorts reassures Caribbean group and leisure travelers with the launch of its 2012 travel interruption policy.

Clients with a confirmed reservation who are unable to travel due to an airport closing or a Starwood hotel closing in the Caribbean will have the option of a full refund or a complimentary guestroom upgrade on their next visit within one calendar year. The guarantee offered by Starwood Hotels & Resorts is based on availability and blackout dates apply.

The Starwood Hotels & Resorts storm guarantee applies to storms validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater. The Caribbean must be placed under a Hurricane Watch or Hurricane Warning by the National Hurricane Center for the storm guarantee policy to be in effect.

“Experts are predicting a slower season than in past years,” said Jim Curtis, area director of sales and marketing, Caribbean Starwood Hotels and Resorts, in a written release. “Even so, we want travelers to understand that Starwood’s cancellation policy ensures a no-risk Caribbean vacation for our guests.”

In the event of a qualifying storm, Starwood hotels and resorts located in the Caribbean will replace the balance of a guest's vacation for the duration of the reservation. This guarantee applies to leisure and group reservations for room and applicable taxes. In addition, in-house guests will not be penalized for an early departure in the event of a storm, and any unused portion of a deposit will be refunded. All replacement vacations at Starwood hotels and resorts must be redeemed within one calendar year and reservations for comparable accommodations will be made on a space available basis.

Participating Caribbean Starwood hotels and resorts include: The Westin St. John Resort and Villas, U.S.Virgin Islands; The Westin Resort and Casino, Aruba; Sheraton Nassau Beach Resort & Casino, Bahamas; Sheraton Puerto Rico Hotel & Casino, San Juan; W Retreat & Spa - Vieques Island, Puerto Rico; St. Regis Bahia Beach Resort, Puerto Rico and The Westin Casuarina Resort & Spa, Grand Cayman Island; The Westin Dawn Beach Resort & Spa, St. Maarten; Sheraton Old San Juan Hotel & Casino, Puerto Rico and Four Points By Sheraton Caguas Real Hotel & Casino, Puerto Rico.

Visit www.starwoodcaribbean.com.

 

Suggested Articles

A guide to the top luxury hotels in Florence, including the best service, Arno views, beautiful gardens and opulent interiors. See more here.

Crystal, Leading Hotels of the World and a number of other hotels made new executive announcements and changes this week. Here's what you need to know.

The flights had been cancelled following an FAA restriction on airspace over Iran and the Persian Gulf that was issued in June. More here.