Homewood Suites by Hilton announced that its online Suite Selection tool is now available to all Hilton HHonors Members. Suite Selection, available at www.HomewoodSuites.com, is a web-based tool that allows guests to view the hotel floor plan and images of the suites available, choose the exact location of a requested suite, and check-in online before arriving at the property.
“Suite Selection is doing for the Homewood brand what seat selection did for the airlines more than a decade ago,” said Rebecca Wyatt, senior vice president, Brand Management. “As the majority of our guests are with us for five or more nights, empowering these individuals to make their own choices and to create a sense of home becomes even more important.”
Suite Selection was originally launched to Hilton HHonors Diamond and Gold members in 2007. In an online survey of more than 1,200 users conducted by the brand earlier this year, guests reported that the tool allowed them to, “feel more in control” of their frequent travel. 60 percent of respondents reported high satisfaction with the Suite Selection tool and more than half said it enhanced their travel experience. An additional two-thirds of guests reported that Suite Selection was easy to use and to understand.