Sunset Resorts, which has three all-inclusive properties in Jamaica, announced its relaxed cancellation policy during the current U.S. travel advisory to Jamaica.
Sunset Resorts properties are not affected whatsoever by this civil unrest. The recent civil disruption is restricted to western Kingston, the capital of Jamaica which is about four hours away from any of the Sunset Resorts located in Montego Bay, Ocho Rios and Negril. All three resorts are operating as usual, and in-house guests are enjoying their vacations.
Nevertheless, Sunset Resorts understands that the recent travel advisories may cause guests to consider changing their travel plans. Sunset Resorts is offering the following options for guests through June 23:
For guests that are in house and opt to depart early, penalties will be waived and guests will receive a credit for travel up to one year for the number of nights interrupted.
Guests with arrivals through June 23 have the option of rebooking without penalty for travel through December 22.
For guests who opt to cancel their reservations, penalties will be waived and guests will receive a credit for travel up to one year for the number of nights originally booked.
Sunset Resorts will guarantee the original rate, inclusive of discounts and value added items for re-booked reservations subject to availability and blackout dates