Travel Leaders Group has announced that its BPR (business process engineering) initiatives will be led by Scott Friedman in the newly created role of vice president of business process. Friedman joins Travel Leaders Group from NEC Corporation of America, where he served as director of its business process improvement office. He will report directly to Dave Zitur, chief operations officer/chief information officer for Travel Leaders Group.
As a veteran of business process improvement with both NEC Corporation and Sabre – where for over 15 years, he served in various leadership capacities devoted to business operations, planning, strategy and improvements – Friedman will lead the planning, identification and implementation of best practices for Travel Leaders Group’s wholly-owned travel agencies, as well as oversee process improvement initiatives across the company.
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