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e-Learning
The 5 C's of Selling Ultra-Luxury Cruises
Travel Agent University

Do you want to earn higher commissions on your cruise bookings? Sell more ultra-luxury cruises with our all-new email course.

e-Learning
2019 Las Vegas Focus Series
Travel Agent Magazine

In 2018, Las Vegas, for the fourth consecutive year, welcomed more than 42 million visitors, according to the city’s convention and visitors authority (LVCVA). See what's new in Las Vegas for 2019 in the Focus Series

e-Learning
2019 Mexico Family Focus Series
Travel Agent Central

From new favorites to old standbys, there are plenty of options for families looking to book a vacation at an all-inclusive resort in Mexico. Read the Focus Series to find out more!

e-Learning
2019 Florida Focus Series
Travel Agent Central

Here are some of the latest developments that should be of interest to your Florida-bound clients.

e-Learning
Email Course: Beyond Booking: A Deep Dive Into Today’s Luxury Hotel Guests
Travel Agent University

Sign up for our 5-day email course Beyond Booking: A Deep Dive Into Today’s Luxury Hotel Guests to learn how the luxury hotel landscape has changed and why this can affect your bottom line. Plus, tactical sales advice for creating more personalized hotel stays.

Day 1

  • Modern Luxury by the Numbers
  • How to Shorten the Sales Cycle 

Day 2 

  • Profiting from Personalization
  • How Hotels are Creating Personalized Experiences

Day 3 

  • Why You Should Look East to Grow Your Luxury Hotel Sales
  • ​Why "Authentic Asian Hospitality" Sells 

Day 4 

  • The Upside of Upselling
  • Seamless Cross-Selling Pre-, During and Post-Booking 

Day 5 

  • How to Leverage Your Hotel Knowledge to Break into Selling New Niches 
  • Industry Trends and Disruptors
e-Learning
PONANT Academy
Travel Agent University

We know you have choices when it comes to small-ship, ultra-luxury cruises. This training course is designed to help you see why PONANT, a favorite among luxury travelers in Europe for over 30 years, is on course to become a leading choice among U.S. travelers. 

e-Learning
Expedition & Adventure Cruising Focus Series
Travel Agent Central

Nothing is as hot as expedition cruising, especially among luxury travelers, multiple advisors tell us emphatically. Simply put, travelers are clamoring for adventure experiences, more active, in-depth exploration and more voyages to such far-flung destinations as the Northeast Passage, Antarctica, remote islands in the South Pacific, The Kimberley in Australia, the Indian Ocean region, exotic African or lesser-known Latin American ports, or the Galapagos Islands. And it’s a trend that shows no signs of abating. Read the Focus Series to find out more!

e-Learning
All Inclusive Travel 2019 Focus Series
Travel Agent Central

When choosing a hotel to stay at, an all-inclusive option is a determining factor for half of U.S. vacationers. Read all about all-inclusives in the Focus Series!

e-Learning
Elegant Hotels
Travel Agent University

We’ve created this training program to show you how our diverse collection of nine luxury hotels are the very definition of elegance—stylish yet tasteful, classic yet sophisticated—and suited to every taste, from families to couples to groups to adventurers.

While each property is unique in its attributes and distinctive in its personality, every hotel will welcome your clients with the same warm hospitality and truly authentic Caribbean experiences.

e-Learning
Destination Weddings & Honeymoons 2019 Focus Series
Travel Agent Central

Here is a small sampling of places where married couples can symbolically tie the knot all over again in a simple or as elaborate a way as they choose. If your clients have a favorite island, destination or resort, chances are that with a minimum of research you’ll be able to find a blissful package or deal there to suit them.

e-Learning
Mexico Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Focus on Mexico and you’ll see a destination weddings and honeymoons superstar. The reasons are plentiful. It’s a great value, especially with today’s strong dollar-to-peso exchange rate. It’s close to the U.S., with airlift continually on the upswing. Scenic settings provide romantic backdrops that include beaches, jungles, mountains and deserts. And the country’s rich culture maintains ties to ancient roots and puts a premium on hospitality. Read the Focus Series to find out more

e-Learning
Luxury Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Luxury destination weddings and honeymoons continue to evolve in their style as the bride and groom raise the bar on their expectations.

For destination weddings, couples are planning more customized experiences for their guests, and the planning is beginning earlier and earlier. Read more in the Luxury Destination Weddings and Honeymoons Focus Series!

e-Learning
Classic Vacations 101
Travel Agent University

For 40 years, valued partners like you have counted on us to deliver world-class accommodations, exceptional privileges, and unparalleled service to your clients. That is the Classic®Difference—the difference between a good vacation and a great one.

Register here to learn more about the Classic® Difference.

e-Learning
Classic Vacations: Tools & Technology
Travel Agent University

Learn how to tap into a versatile suite of tools devised to save you time by making each step of the planning process easier and your sales efforts stronger. 

e-Learning
Jamaica Destination Weddings & Honeymoons 2018 Focus Series
Travel Agent Central

Reports from various sources indicate that Jamaica continues to be one of the most popular destinations for American couples planning to be wed outside the United States. The island nation hosted about 5,000 destination weddings last year alone. With most marriages in the U.S. falling within the Millennial demographic, we reached out to several 30-and-under travel advisors to get their take on Jamaica as a destination, as well their resort recommendations for weddings and honeymoons.

In the pages ahead you’ll find more of what makes Jamaica a popular wedding and honeymoon destination, including accommodations news, adventures for couples to share and more.

e-Learning
Caribbean Romance 2018 Focus Series
Travel Agent Central

The Caribbean has a wealth of attributes that can inspire or amplify romance. Whether your couples are planning a destination wedding, a honeymoon, anniversary celebration or simply a romantic getaway, there are plenty of hotels to meet their needs. Read on to help you find your clients a place to stay that they will fall in love with.

e-Learning
Europe Luxury 2018 Focus Series
Travel Agent Central

We asked Millennial travel advisors to tell us about any unique hotels they’ve visited that they feel fit in very well with their locale. Perhaps not surprisingly, most of their Europe accommodation choices fall into the luxury category. Here is a sampling.

e-Learning
Hawaii Romance 2018 Focus Series
Travel Agent Central

Hawaii is rich with resorts, activities and sites well suited for romance travelers. From honeymoons, weddings or even just a getaway for two, the naturally breathtaking views of the islands provide a picturesque backdrop for lovers. Here are some recent developments on that front.

e-Learning
Mexico Pacific Coast 2018 Focus Series
Travel Agent Central

The diversity of Pacific Mexico sells itself. Natural beauty, varied ecosystems, rich culture and history have all made distinctive marks on the coast. The mountains meet the ocean in Pacific Mexico. And in Baja California Sur, they meet the desert as well. Read all about it in the Mexico Pacific Coast 2018 Focus Series! 

e-Learning
Noble House Hotels & Resorts
Travel Agent University

Like you, our clients look to us for the unique and authentic.  Localized, immersive experiences aren’t just terms we added to our sales materials a couple of years ago. To us, unique and authentic aren’t a marketing strategy. For over 40 years, we’ve created distinctive hotels and resorts that capture the spirit of the destinations we are proud to call home. We strive to harmonize with each property’s local culture and environment–it’s the reason we got into the game. To pay homage to our communities. To connect through curiosity. To experience high touch, hand-crafted hospitality. Take the Noble House Hotels & Resorts course today!

e-Learning
Africa & The Middle East Focus Series
Travel Agent Central

With an increase in visitors, new air routes, and exhilarating hotel and lodge development, it’s a good time to recommend travel to East and Southern Africa to clients. Travel to the Middle East has held steady over the last four years, thanks in part to a stronger than average interest by Millennials, with Matures (born before 1946) not far behind. Discover what's new in these destinations in the Africa & The Middle East Focus Series.

e-Learning
Ocean-Going Cruise 2018 Focus Series
Travel Agent Central

As cruise selling agents sail into the second half of 2018, the horizon is clear for robust cruise sales. But the cruise seascape always brings swells and bigger waves too. Being proactive in your sales game and knowing what opportunities to tap are critical for retailers. Here are key trends and events to watch through the end of 2018 and beyond.

e-Learning
Tour Operator 2018 Focus Series
Travel Agent Central

It’s no secret that the consumer has changed in terms of what they want from a trip. Today’s traveler no longer wants to feel like a tourist, like a stranger in a strange town. The desire these days is to fit in like a local and to take part in activities that convey the emotion of what it would be like to live in the place they’re visiting. Or, at the very least, to feel like a very privileged guest who has been granted access to see the sights in a most respectful way. Here are some take-aways from a recent Tour Operator Roundtable we conducted that should help you sell your services to Millennials and other experiential travelers.

e-Learning
St. Vincent and the Grenadines
Travel Agent University

The St. Vincent and The Grenadines E-Learning Program aims to give you all the information you need for a sublime island experience, and we hope to do so by immersing you in the character, culture and flavor of our places and people.

e-Learning
Cancun, Cozumel, Riviera Maya 2018 Focus Series
Travel Agent Central

Mexico, especially the Yucatecan state of Quintana Roo, is as resilient as it is popular. Amid State Department warnings and the ongoing wall controversy, a record-breaking 10.6 million tourists visited Mexico in the first quarter of 2018, up 12.6 percent over the same period last year. Learn the newest hot spots, trends and travel specialties to recommend to your clients visiting Mexico and take the Cozumel, Riviera Maya 2018 Focus Series today!

e-Learning
Italy 2018 Focus Series
Travel Agent Central

Whether they are in search of history, culture, cuisine or natural beauty, affluent travelers are captivated by Italy. Read about what's new in Italy in the Italy 2018 Focus Series!

e-Learning
France 2018 Focus Series
Travel Agent Central

An estimated 89 million visitors traveled to France in 2017, up nearly 8 percent from 2016. The government’s target is 100 million in 2020. Between here and there are some key events that should keep the country’s tourism momentum rolling. Discover what's new in the France 2018 Focus Series!

e-Learning
Jumeirah Beacon
Travel Agent University

Jumeirah is far from just another luxury hotel chain. Born in Dubai, it is one of the reasons that the Emirate is considered a leader in imaginative and exhilarating experiences, pushing the boundaries of luxury hospitality and always exceeding guest expectations.

Our Hallmarks underpin everything we do and the thoughtful and generous service you experience at Jumeirah celebrates the uniqueness of every single guest. For, when you have created one of the world’s most luxurious hotels through the Burj Al Arab Jumeirah, you simply think about things that others do not. This is what makes Jumeirah so unique.

Our DNA is built on the highest standards of genuinely Arabian hospitality, the tradition of welcoming guests like no other. We have used this to create the standards of service that have made Dubai exceptional in what it offers to visitors, and are now taking these standards to people all over the world.

Whether your clients are experiencing our remarkable Burj Al Arab Jumeirah, the waterways of Madinat Jumeirah or the honey made by the bees on the roof of Jumeirah Frankfurt, your clients can be sure that their experience will be different, fulfilling and rewarding.

Begin your Jumeirah education today!

e-Learning
Couples Resorts Specialist
Travel Agent University

This course will provide you with the necessary knowledge to book this successful brand that has been catering to couples and romance for more than 35 years. At all four Jamaican oceanfront resorts—two in Ocho Rios and two in Negril, guests will find virtually everything included. 

 
e-Learning
London 2018 Focus Series
Travel Agent Central

Year after year in survey after survey, London lands in the top three of favorite European cities to visit, jockeying for position with Paris and Rome. Among the advantages the British capital has over its French and Italian counterparts, especially with first time transatlantic travelers, is a shorter flight time and, beyond some delightful differences in some word meanings, no language barrier. And, of course, there is no shortage of iconic attractions, from Big Ben, Buckingham Palace and the Tower of London to the Coca-Cola London Eye, shopping at Harrods, and the West End theaters, where “Hamilton“ and “Harry Potter and the Cursed Child” are the hottest tickets. Read more in the London 2018 Focus Series!

e-Learning
Florida Family 2018 Focus Series
Travel Agent Central

From the Panhandle to the Keys, Florida is dotted with a great number and variety of family-friendly hotels and resorts. In addition to amenities for all ages, they are convenient to fun activities, be it a great beach, a theme park, a wildlife reserve or other adventures. Here are some of the most recent developments on the Sunshine State’s accommodations front for you to share with your multi-generational clients.

e-Learning
Caribbean Family 2018 Focus Series
Travel Agent Central

For clients planning to take their first family vacation outside the continental United States, especially those living on or near the East Coast, the Caribbean offers many advantages. For starters, flight times are shorter; even the southernmost islands are only three hours from Miami. Read all about updates in the Caribbean in the Focus Series!

e-Learning
River Cruise 2018 Focus Series
Travel Agent Central

River cruising is a hot commodity for travel advisors desiring to increase earnings. Discover what's new in river cruising in the Focus Series!

e-Learning
Mexico Family 2018 Focus Series
Travel Agent Central

Interest in visiting Mexico has remained steady over the last several years, with Millennials and Gen Xers — the generation most likely to be traveling with children — showing the strongest inclination. Read on for information on things for families to see and do, as well as updates on places to stay. 

e-Learning
Las Vegas 2018 Focus Series
Travel Agent Central

For the third year in a row, Las Vegas topped the 42 million visitor mark in 2017, according to the Las Vegas Convention and Visitors Authority (LVCVA). That trend is expected to continue with the LVCVA forecasting a just-shy-of-the-record count of 42.7 million visitors for 2018.

The destination also continues to enjoy industry-leading occupancy rates — averaging 88 percent over the last four years — with an exceptionally large base of nearly 149,000 available rooms. That inventory always includes rooms in new properties as well as expansions and renovations of existing accommodations. Upgrades to amenities such as restaurants and spas are also part of the equation, spurred by the always desert-hot competition among the city’s hotels. Here are some of the latest developments on that front. 

e-Learning
Switzerland Academy
Travel Agent University

Become a Certified Switzerland Travel Expert

The North America version of the Switzerland Travel Academy consists of core and specialization modules.

Core modules

Core modules (4 + News from Switzerland) cover what you need to know about Switzerland and inform you on the latest events and experiences in Switzerland. 

  1. Basic and practical knowledge: This module is about the country’s geography, languages and cultures, customs and traditions, and important practical information.

  2. How to travel to and within Switzerland: In this module, you will learn about Switzerland's transportation system, also known as the Swiss Travel System, which, precise like a Swiss watch, connects even the most remote places by train, bus, and boat.
    You will become familiar with how to travel to and within Switzerland, learn about the numerous means of transportation, and understand the different ticket options.
    Last but not least, you will discover the best scenic routes to transform a journey through the country into a unique experience.

  3. Switzerland in 3, 5 or 10 days: Discover Switzerland’s must-sees and learn how to combine them into packages and itineraries, creating the perfect Swiss experience that suits your clients’ needs and wants.

  4. Must-know for North American travel professionals: This is a market-specific module that provides important information relevant for North American clients.
    Learn about Switzerland Tourism contact points in North America, flights from North America to Switzerland, passport & visa regulations, tour operators (both outbound and incoming), and much more.

  5. News from Switzerland 2018: This module presents the most important Swiss events, openings, and projects occurring in 2018 and is updated every year. Discover on what your clients cannot absolutely miss out!

Completion time for core modules: about 3 hours.

Specialization modules

Specialization modules offer a deeper focus on different topics and provide insights in touristic experiences, knowledge on a specific topic of interest connected with Switzerland Tourism’s partners, segments or campaigns.

  • Road Trip: Grand Tour of Switzerland
  • Cultural attractions and city breaks
  • Nature and outdoor activities
  • Snow and winter activities
  • Perfect accommodation
  • Luxury, wellness, and lifestyle
  • Family vacations
  • Meetings, congresses, and incentive planners

Completion time of each module: about 40 minutes.

Certification

The process of certification is easy and free:

  1. Pass the final exam on the core modules to graduate as a Switzerland Travel Expert.

  2. You will receive the certificate that is valid until December of the following year.

  3. Every year, stay informed and renew your certificate by taking the exam of the updated “News from Switzerland” module.

After passing the core modules exams, you can continue your training to receive specialization certificates: choose the specialization module you are interested in, pass the exam and receive the certificate.

Graduate benefits

  • Certification upon graduation
  • Option to specialize in certain segments
  • Rights to use the Travel Expert logo for letters / brochures / website / email signature
  • Possibility of ordering brochures
  • Enter to win an amazing trip to Switzerland (including flights with Swiss International Airlines and Swiss Travel Passes for two people) by graduating by November 30.
e-Learning
Hawaii Family 2018 Focus Series
Travel Agent University

Besides the broad appeal of Hawaii’s natural wonders, adventure activities and cultural attractions, there are places to go and things to do that zero in on special interest and niche markets. There is more information on things for families to see and do — as well as updates on places to stay — in the pages that follow.

e-Learning
Destination Weddings & Honeymoons 2018
Travel Agent University

As engagement season (unofficially Christmas Eve through Valentine’s Day) draws to a close, be prepared for newlyweds-to-be seeking out your services to plan their destination wedding or honeymoon (or both). Better still, try to set up a cross promotion with your agency and local bridal shops, advertising each other’s services. Read on for some other tips on getting and handling this business, gleaned and distilled from conversations we have had with travel agents and wedding professionals.

e-Learning
Crystal River Cruises
Travel Agent University

Crystal’s all-suite, butler-serviced river ships feature the same classic elegance and luxury Crystal Experience found on board the company’s award-winning ocean ships. Sell Crystal river cruises to upscale/luxury travelers, particularly those who have stayed in five-star hotels or who have sailed on luxury and upper-premium ocean cruise lines, and to repeat Crystal guests.Take the Crystal River Cruises course to find out more!

e-Learning
All Things Crystal
Travel Agent University

Whatever it is that inspires your client’s wanderlust —the legendary elegance of a classic ocean voyage, the immersive discovery of a river cruise, the intimate adventures aboard a luxury yacht, or the soaring wonder of travel by chartered private jet — Crystal presents the world's most fascinating destinations to your discerning clientele with expert finesse and award-winning luxury.Take the All Things Crystal course to find out more!

e-Learning
Crystal Yacht Expedition Cruises
Travel Agent University

Crystal Yacht Expedition Cruises offers gorgeous social spaces and impeccable butler-serviced suites rivaling any land-based hotel or resort while transporting guests to idyllic harbors. Currently, Crystal Yacht Expedition Cruises is composed of Crystal Esprit as well as three new builds which are expected to be delivered between 2019-2021. The on board guest experience is exclusively designed for travelers who love adventure, culture and revel in the casual elegance of the Crystal Yachting Lifestyle.

e-Learning
Crystal Cruises Specialist
Travel Agent University

The Crystal Cruises Specialist course is designed to help you understand and communicate Crystal’s commitment to offering the world’s most luxurious and acclaimed travel experiences.


This course will provide an in-depth review of the award-winning Crystal Experience at a time when the line's celebrated ocean cruises are being elevated to a new level of luxury, service and adventure. Use Crystals’ standout sales features when positioning the line to clients. The key to selling Crystal’s ocean cruises is emphasizing how Crystal goes beyond all-inclusive to ALL EXCLUSIVE.

e-Learning
Macao Specialist
Travel Agent University

Your clients want to head to Asia and you want to send them there, but does your expertise match your enthusiasm? Start by specializing in one of Asia’s most exotic destinations – Macao – in under 30 minutes. A short 15-lesson course, the Macao Specialist program provides targeted insights, like “Top 20 Selling Points” and sample itineraries, for in-depth knowledge into the destination’s unique blend of Portuguese and Chinese cultures.

 

e-Learning
Silver Muse Specialist
Travel Agent University

The Silver Muse Specialist course is dedicated to educating you on all things related to Silversea’s new flagship, Silver Muse, which makes her debut in April 2017. With this ship, Silversea once again raises the bar in the ultra-luxury cruise travel market.

A small boutique ship with only 596 guests (less than 300 suites), Silver Muse boasts all-suite, all-balcony accommodations, making it the most intimate new ship in the ultra-luxury market.

e-Learning
Multigeneration Travel Focus Series
Travel Agent Central

Navigating through the multigenerational travel niche can be a balancing act. Investigation, negotiation and good old-fashioned legwork all come into play when family dynamics are involved. But the rewards are handsome, as well. Read about multigenerational travel trends in the pages ahead.

e-Learning
Barbados Elite Club
Travel Agent University

Tourists continue to put the Caribbean on the map in record numbers and Barbados in particular is experiencing a boom. For specialists, a membership in Barbados Elite Club means your earnings should reflect your expertise. So, you've taken the in-depth course, you've enjoyed "Preferred Agent" status on the official BTA website and you've logged your bookings in the rewards program for a chance to win $500 every month as well as a trip to Barbados. Oh, you haven't? Refresh your knowledge to maximize your membership benefits.

e-Learning
Treasure Island Specialist
Travel Agent University

Vegas is usually a one-and-done type of booking. Short stays, fast commissions. You can even specialize in one of the best values on the strip in 20 minutes. Become a Treasure Island Specialist to have a go-to Vegas experience that boasts modern rooms (starting at $59), 10 restaurants, a 95,000 sq. ft. casino and the salient Mystère by Cirque du Soleil. Plus, you'll receive 50 percent off show tickets upon graduation - well worth the 20 minutes spent specializing in a top U.S. destination.

e-Learning
MSC Academy
Travel Agent University

MSC Cruises, headquartered in Geneva, Switzerland, is the largest privately held cruise line in the world – with a current fleet of 12 ultramodern ships – and the fastest growing, with an industry unprecedented 11 new next-generation ships planned by 2026.

In this course, we are going to discuss MSC Cruises - Yesterday, Today and Tomorrow. You'll learn how best to market MSC Cruises and you’ll get comprehensive marketing tools and financial incentives. You'll learn how to navigate the MSC Cruises websites and discover the advantages of using MSC Book - the online booking engine for agents - as well as be introduced to MSC’s sales and marketing structure.

e-Learning
Costa Rica Meeting Specialist
Meeting University

Costa Rica is an excellent choice for all your meeting, incentive, conference and event needs. In addition to high quality hotels and venues, including a new convention center in 2018, Costa Rica is a fascinating destination that will excite meeting attendees. We are recognized for our dedication to the conservation and protection of our natural resources, of which we offer a remarkable amount of biodiversity and protected national parkland.

e-Learning
Raffles Hotels & Resorts
Travel Agent University

Raffles Hotels & Resorts operates its extraordinary collection of hotels by the credo: “True luxury is not just about what you do, it’s about how you feel.”  The renowned collection of hotels and resorts offers celebrated landmarks in celebrated locations around the world. Each exudes unparalleled residential charm and enchantment, while embracing the heartfelt service for which we are known.

Raffles caters to leisure and business travelers alike, who celebrate the finer things in life; we are consistently ranked among the world’s top-10 hotel brands in the annual Conde Nast Traveler Business Travel Awards.

As someone who has the responsibility of booking travel for others, you understand the importance of creating a seamless, efficient and satisfying experience, whether the travel is for business or leisure. Famous Agents is the industry’s most exciting travel agent education and rewards programme. Our members increase their earning power by staying up-to-date on all the latest news from Fairmont, Raffles and Swissotel locations worldwide. They also earn fabulous personal rewards and enjoy countless member-only benefits.