ASTA’s Travel Retailing & Destination Expo, Los Angeles, Sept. 7-9, will offer attendees the opportunity to earn up to 20 CLIA credits during sessions focused on cruise sales and client services.
ASTA President and Chair Nina Meyer reports that ASTA and CLIA have joined forces to bring agents the best in cruise education with the opportunity to attend CLIA sessions and earn more than 10 certification hours on the CLIA Institute Track.
Attendees can choose from:
•CLIA Certification Credit - Building Client Loyalty. (Sept. 8, 10 a.m. - 11:30 a.m.) This program will show attendees how to: generate loyalty among their customers, uncover hidden client needs, apply quality service and implement 10 fundamentals to building and maintaining client loyalty.
•CLIA Certification Credit - Clever Ways To Close The Sale. (Sept. 9, 8 a.m. - 9:30 a.m.) This CLIA seminar will clarify the mindset travel agents need to make closing as something they do for clients, not to them. And it will reveal dozens of closing strategies – some tried and true, others very much “out of the box” – that can make attendees “close-that-sale” experts.
Registration is $99 and includes ASTA’s Travel Retailing & Destination Expo’s full education line-up, as well as networking events and a tradeshow, ASTA reports.