Amadeus Expands Booking and Exchange Options

The new version of Amadeus e-Travel Management’s corporate self-booking tool includes new airline content and eases the process of exchanging unused air tickets. Amadeus believes the unused ticket trader feature brings substantial cost savings and efficiency for corporations and travel management companies in the U.S. The addition of content from two major Brazilian carriers, Gol and TAM, is key for corporate travel in Brazil.

Amadeus said the new unused ticket trader, which will initially be made available in the U.S., fully automates the entire process of managing unused air tickets from 26 airlines. This will bring significant cost savings for corporations and productivity efficiencies for travel management companies by making refunding bookings easier and quicker. The feature allows travelers to easily submit any previously unused domestic and international tickets toward payment of a new reservation and automatically calculates the fare for the new booking, including all applicable refunds, charges and taxes.

By removing the time consuming processes required to manually change tickets, travel management companies will see a considerable reduction in the time needed to re-book a ticket. By cutting out up to 13 steps that a manual ticket exchange process would require, the travel agent will just need to simply reissue the new ticket. As a result, corporations will benefit from significant cost savings from reduced travel agent charges and full recovery of the value of unused tickets.

Amadeus e-Travel Management v11.2 also brings the addition of two major airlines in Brazil that account for an important share of business travel in the country and in the Latin American region. The availability of low cost carrier Gol and TAM content through the online booking tool will also help corporations expand their global travel programs and attain successful online booking adoption rates in the region.

”Given the current economic scenario, the unused ticket trader in version 11.2 will offer some much-needed cost efficiencies to corporations," said Frank Palapies, Amadeus’ head of global commercial operations. “In addition, Amadeus has made the most of its global presence by tapping into its local development centers to deliver direct benefits to corporations’ travel departments worldwide. With this new version, companies with operations in Brazil and Latin America will now have access to essential local air content through Amadeus e-Travel Management.”



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