Amadeus reports signing a global reseller partnership agreement with Charter Solutions International, a U.S.-based mobile technology provider, to offer solutions for Travel Management Companies (TMC) and corporations to handle global traveler tracking and communication in any travel disruption or crisis situation. The proprietary Charter Solutions tool will be called Amadeus Mobile Messenger and will be marketed, implemented, and supported by Amadeus worldwide.
Amadeus Mobile Messenger is a stand-alone solution which works interactively with smart devices such as iPhone, Blackberry, Android, and Windows, using messaging technology and standard SMS, Amadeus says.
The solution has new features such as the support of TMC workflows, itinerary locking, automated communication, and travel simulation capabilities, which allow TMCs and corporations to better manage and assist travelers proactively and efficiently at the time of travel disruption and crisis.
Amadeus says the solution supports and automates travel agency business processes in communication with travelers on the road. Corporations are able to locate and take care of traveling staff with the best available tools on the market. Call centers can also use this tool to manage their workforce more effectively by reaching out to their travelers as events unfold, thereby reducing call volumes to their locations.
"We look forward to expanding our partnership with Amadeus by adding new modules for our platform such as active compliance monitoring, risk intelligence, and RAVE (reverse auction voucher engine) for travelers," said Derek S. Beveridge, CEO Charter Solutions International.
"Corporations need technology that helps them to fulfill their duty of care obligations by informing, locating, and assisting their travelers in times of crisis, using technology that is compatible with their corporate travel policy and cost saving objectives," commented Albert Pozo, VP global customer group, Amadeus.
Amadeus Mobile Messenger is part of Amadeus’ corporate travel management solution, used by over 6,000 corporations in 59 markets, which serves corporations' travel needs through a single entry point.