ARC President and CEO David Collins announced the appointment of Lauri K. Reishus as vice president of operations. Reishus, who joined ARC in 2005, brings over 20 years of industry experience at American Airlines, SatoTravel and Navigant International to the new post. She had previously been serving as general manager of ARC’s Industry Products and Services business line
“Our strategic plan calls for ARC to continue to evolve our culture and business processes in a more customer-focused direction” Collins said. “To that end, we are consolidating the elements of the company responsible for the ongoing customer experience – from onboarding to fulfillment – under a new vice-presidential position. I am delighted that Lauri, who has a long-standing record of results in customer service, communications, product management and business process improvement has accepted this challenge.”
“We have been working to improve both the ease and reliability of doing business with ARC and made good progress in recent years, but this reorganization brings a true customer-focused operations structure into being,” Reishus said.
Collins, who will retire next year, also announced that recently appointed CEO-elect Michael Premo will also see a title change to vice president of business development. He will assume responsibility for the company’s revenue generating activities including new market development and product profitability. The first step in this migration will have ARC’s Data & Analytics business reporting to Premo.
“This change will align ARC product and market development with marketing and sales under one umbrella, with the goal of delivering even more value faster to our current and future customers,” Collins said.
Collins also announced a further addition to the ARC executive team, with the appointment of Leslie Bauer as vice president and chief risk officer. Bauer brings over 30 years of audit, financial and risk management experience at Watson Wyatt Worldwide, The Washington Post Company and Marriott Corporation. She will be responsible for oversight of ARC’s activities in the area of Enterprise Risk Management, Internal Audit and Corporate Security.