ARTA Requests DOJ Investigation on Credit Card Fees

The ongoing battle over United Airlines' credit card policy— sharply opposed by ASTA, members of Congress, and the BTC— took a new turn as the Association of Retail Travel Agents (ARTA) raised concerns about a GDS product advisory which indicated that certain IATA tax, fee, charges (TFC) codes will be used "initially for the collection of credit card surcharges in selected markets."

ARTA said that, on August 5, Travelport issued a product advisory to its Worldspan customers announcing that these fees will be collected in various GDS transactions, that they will be for credit card surcharges/fees, and that they will be non-refundable, among other attributes.

"This certainly raises concerns that various industry distribution and settlement systems, including GDSs, may have been directly involved in conversations and agreements with one or more carriers to program for this functionality," said Alexander Anolik, legal counsel to ARTA. "It would be highly unlikely that such major system enhancements would be made at the behest of a single carrier."

ARTA said it is concerned that, with such functionality in place, the way may be paved for ARC and/or the GDS themselves to become credit card merchant processors with the financial support of both airlines and travel agents. What would be a reduction of processing costs for airlines would become a new cost for agencies, according to Anolik.

ARTA also expressed concerns that a proposal to use a TFC for the optional collection of agency service charges, as part of the e-ticket transaction, was thumbed down by ARC carriers which sit on the Joint (Agent/Airline) Advisory Board-Agent Reporting Agreement due to "resources, staffing, and facilitation issues."

“Yet, surprisingly, there seem to be no such issues raised about collecting similar fees as part of the ticket sale when the beneficiary is the airline,” Anolik said.

ARTA said it will file a complaint this week with the U.S Department of Justice to investigate whether or not airlines were provided with opportunity and venues to jointly discuss plans to facilitate the collection and intent to impose such credit card charges. Comments have been requested from Travelport.

Visit www.artaonline.com.

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.

Suggested Articles:

Accor is taking full ownership of sbe’s hotel asset light business and entered an all-share merger with Ennismore. Here's what it means.

The USTOA asked when active members anticipate restarting operations in destinations around the world. Here's what they had to say.

According to the October survey 69 percent of active members say they are confident or highly confident that guest bookings will increase in 2021.