ARTA Seeks Solution to Sabre "Pop-up" Irritants

ARTA Chairman Barry Richcreek solicited comments in the travel agent community regarding Sabre's "Value Alerts" after receiving many complaints about the pop-up ad suggestions. The primary concern of agents was the ad's interference with computer screen work areas, though not all MySabre agents experienced the problem. Agents use the MySabre booking system via various methods—some directly from the provider, others from a host agency. The question of where the ads appear on a MySabre screen apparently relates to whether the user is operating with hardware and software as recommended for MySabre, says ARTA. Sabre does not plan to offer the ability to remove the Value Alerts. Therefore, to alleviate agent frustration, ARTA has gained approval from Sabre to place a special web page on This page would allow agents to check the recommended technical requirements by Sabre for proper operation. It would be placed on the outside of the ARTA web site and be available to both ARTA members and non-members at []. "ARTA understands this does not solve agent concerns related to general advertising on MySabre, but it will allow many agents the opportunity to understand why the banner is appearing in their work area and how they can lessen any intrusion," said Richcreek. ARTA plans to keep talking with Sabre about agent concerns regarding the Value Alerts.

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.
Read more on:

Suggested Articles:

Accor is taking full ownership of sbe’s hotel asset light business and entered an all-share merger with Ennismore. Here's what it means.

The USTOA asked when active members anticipate restarting operations in destinations around the world. Here's what they had to say.

According to the October survey 69 percent of active members say they are confident or highly confident that guest bookings will increase in 2021.