|Photo by Freeimages.com/Yarranz|
The American Society of Travel Agents (ASTA) has released its lineup of key sessions for its Global Convention 2016, which will take place at Reno Tahoe September 25 - 28.
In addition to a keynote address by Captain “Sully” Sullenberger, the event will offer sessions on a variety of issues. Highlights include:
Duty of care – what are your responsibilities when it comes to safety and security?
Your value proposition: the value of using you
Overtime and independent contractor regulations – oh dear
Sharpen your marketing and sales skills
Upping your game - leading your team to greatness
Stellar customer service - when the best can be better
Social media: the good, the bad and the ugly
Distribution: movers, shakers and upstarts - predicting the future
Combatting fraud: the credit card evolution
Are baby boomers still an untapped opportunity?
Implications from the short-term rental and the peer-to-peer markets
TSA PreCheck: vision for the future and what you need to know about it