The U.S. Department of Transportation (DOT) has fined online ticket agent BusinessJet Class for failing to adequately disclose to consumers when flights were being operated under a code-share arrangement. The action is part of the DOT's effort to ensure that all sellers of air transportation are complying with DOT’s code-share disclosure rules.
“Consumers buying tickets for air travel have the right to know which airline will be operating their flights,” said U.S. Transportation Secretary Ray LaHood. “We will continue to ensure that airlines and ticket agents comply with our code-share rules.”
Under code-sharing, an airline will sell tickets on flights that use its designator code, but are operated by a separate airline. DOT rules require airlines and ticket agents to disclose to consumers, before they book a flight, if the flight is operated under a code-share arrangement.
The disclosure must include the corporate name of the transporting carrier and any other name under which the flight is offered to the public, DOT says. Under a new law, when tickets are purchased on the Internet, code-share information must be easily viewable on the first display of a website following a search for flights corresponding to a desired itinerary. An investigation by the Department’s Aviation Enforcement Office found that for a period of time during the latter half of 2010, BusinessJet failed to properly disclose code-share arrangements when it advertised on its Internet site flights being operated on behalf of a major airline by a regional carrier. BusinessJet’s listings did not include the corporate names of the carriers or other names under which those flights were advertised to the public.