Travelport announced a new long-term IT services agreement with Panama-based Copa Airlines, the national airline of Panama. Copa Airlines will save time and money through the use of Travelport Rapid Reprice technology, a tool that automates the process of re-pricing, exchanging, re-issuing or refunding airline tickets, Travelport says.
Copa Airlines is deploying Rapid Reprice across its website (www.copa.com), reservations offices, airline ticket offices and city ticket offices, as well as external distribution channels, including global distribution systems (GDS), Travelport says.
The deployment means Copa’s online customers, reservations agents, as well as travel agencies, will be able to quickly and accurately perform ticket exchanges and refunds. Travel agencies, including those that subscribe to Travelport’s GDSs, will gain the ability to automate ticket reissues and refunds on Copa Airlines directly through their GDS, Travelport says.
“Employing Rapid Reprice technology is one of the most important steps an airline can take to protect revenue integrity and streamline daily operations,” said Derek Sharp, Travelport group vice president and managing director, Global Distribution Sales and Services. “Both Copa and its travel agency partners will improve customer satisfaction, save time, improve productivity, and avoid debit memos through accurate and reliable automation of replacement fares, rules and associated fees.”
Travelport notes that Rapid Reprice performs the complex re-pricing function by comparing old (already ticketed) and new itineraries, and calculating new fares, complete with additional collections, fees, taxes or refunds – in a matter of seconds. Both airline reservations agents and travel agents are freed from a time-consuming task and able to focus more time on new sales, Travelport says.