Ensemble Travel Group reports it will hold its 2011 Ensemble Travel Group International Conference at The Cosmopolitan of Las Vegas, October 19-23, 2011. The new property will open in December. Registration information for the 2011 Conference will be available before the end of this year, Ensemble said.
Ensemble Travel also announced its annual supplier recognition awards during the 2010 Conference held last week in Orlando. Awards included:
2010 Specialty Partner of the Year – JDB Fine Hotels & Resorts
2010 Ensemble On Location Supplier of the Year – New York City Vacation Packages
2010 Hotel Partners of the Year (tie) – Fairmont Hotels & Resorts; Starwood Hotels & Resorts Worldwide
In addition, U.S. members selected winners in seven other supplier categories:
2010 Cruise Partner of the Year – Regent Seven Seas Cruises
2010 Outstanding Agency Support Award (cruise) – Royal Caribbean International
2010 Tour Partner of the Year – Globus family of brands
2010 Outstanding Agency Support Award (tour) – Classic Vacations
2010 Air Partner of the Year – Virgin Atlantic Airways
2010 Transportation Partner of the Year – Rail Europe
2010 Business Services/Insurance Partner of the Year – Travel Guard
Members based their selections on three key performance areas: quality of customer service (timeliness and accuracy of communications and documentation, ease of the booking process, and overall problem solving), level of agency support (local sales rep, co-op funds, group support, marketing guidance, product training, and commitment to agency sales channel), and client satisfaction (product delivery, fulfillment of client expectations, and repeat bookings).
On Location partners were judged on timeliness of response (immediate acknowledgment of the request and reasonable time taken to complete the itinerary and pricing) and overall performance (quality and creativity of the proposal, supplied documentation materials, and customer satisfaction). Hotel partners were judged on their overall performance (ease of booking, timeliness and accuracy of commission payments, sales support, quality of customer service, and customer satisfaction).