Ensemble Travel Names Top Agents and Suppliers

the broadmoor at colorado springsEnsemble Travel honored its top-producing agency members in the U.S. at the 2013 Ensemble Travel Group International Conference at The Broadmoor. The agencies were applauded for sales performance and business professionalism.

RELATED: At Conference, Ensemble Forecasts Strong 2014 Sales

The top 10 U.S. member agencies based on 2012 sales of Ensemble preferred suppliers (in alphabetical order):


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•    Adelman Travel of Springfield, MO
•    AffordableTours.com of Stafford, TX
•    Alice Travel, Inc. of Fairfield, NJ
•    Crown Cruise Vacations of Princeton, NJ
•    Go Travel of Longwood, FL
•    Montrose Travel of Montrose, CA
•    Pavlus Travel & Cruise Inc. of Albuquerque, NM
•    The Cruise Web, Inc. of Calverton, MD
•    Travel Network/VacationCentral of Englewood Cliffs, NJ
•    Travel Planners International of Maitland, FL

RELATED: Ensemble Conference Report: Opening Session and New Initiatives

In addition, LesConcierge, Inc. of San Francisco was honored for achieving the highest growth based on 2012 preferred supplier sales compared to 2011. 

Ensemble also recognized  top supplier partners with a number of awards, including:
•    2013 Cruise Partner of the Year – Regent Seven Seas Cruises
•    2013 Outstanding Agency Support Award (cruise) – Royal Caribbean International
•    2013 Outstanding Marketing Partner Award (cruise) – Crystal Cruises
•    2013 Tour Partner of the Year – Tauck
•    2013 Outstanding Agency Support Award (tour) – Globus family of brands
•    2013 Outstanding Marketing Partner Award (tour) – Travel2
•    2013 Air Partner of the Year – Virgin Atlantic Airways
•    2013 Outstanding Agency Support Award (air) – Air New Zealand 
•    2013 Transportation Partner of the Year – Avis Budget Group
•    2013 Outstanding Agency Support Award (transportation) – Avis Budget Group
•    2013 Business Services/Insurance Partner of the Year – Travel Guard International

In addition, four North American awards, reflecting the input of both U.S. and Canadian members, were presented, including:
•    2013 Ensemble On Location Partner of the Year – Zutshi Travel (India destination specialist)
•    2013 Hotel Partner of the Year – Starwood Hotels & Resorts
•    2013 Specialty Partner of the Year – Paul Gauguin Cruises
•    2013 Specialty Partner of the Year – Rocky Mountaineer

Members based their selections on three key performance areas: quality of customer service (timeliness and accuracy of communications and documentation, ease of the booking process, and overall problem solving), level of agency support (local sales rep, co-op funds, group support, marketing guidance, product training, and commitment to agency sales channel), and client satisfaction (product delivery, fulfillment of client expectations, and repeat bookings).  

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