Ensemble Travel Names Top Agents and Suppliers

the broadmoor at colorado springsEnsemble Travel honored its top-producing agency members in the U.S. at the 2013 Ensemble Travel Group International Conference at The Broadmoor. The agencies were applauded for sales performance and business professionalism.

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The top 10 U.S. member agencies based on 2012 sales of Ensemble preferred suppliers (in alphabetical order):

•    Adelman Travel of Springfield, MO
•    AffordableTours.com of Stafford, TX
•    Alice Travel, Inc. of Fairfield, NJ
•    Crown Cruise Vacations of Princeton, NJ
•    Go Travel of Longwood, FL
•    Montrose Travel of Montrose, CA
•    Pavlus Travel & Cruise Inc. of Albuquerque, NM
•    The Cruise Web, Inc. of Calverton, MD
•    Travel Network/VacationCentral of Englewood Cliffs, NJ
•    Travel Planners International of Maitland, FL

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In addition, LesConcierge, Inc. of San Francisco was honored for achieving the highest growth based on 2012 preferred supplier sales compared to 2011. 

Ensemble also recognized  top supplier partners with a number of awards, including:
 
•    2013 Cruise Partner of the Year – Regent Seven Seas Cruises
•    2013 Outstanding Agency Support Award (cruise) – Royal Caribbean International
•    2013 Outstanding Marketing Partner Award (cruise) – Crystal Cruises
•    2013 Tour Partner of the Year – Tauck
•    2013 Outstanding Agency Support Award (tour) – Globus family of brands
•    2013 Outstanding Marketing Partner Award (tour) – Travel2
•    2013 Air Partner of the Year – Virgin Atlantic Airways
•    2013 Outstanding Agency Support Award (air) – Air New Zealand 
•    2013 Transportation Partner of the Year – Avis Budget Group
•    2013 Outstanding Agency Support Award (transportation) – Avis Budget Group
•    2013 Business Services/Insurance Partner of the Year – Travel Guard International

In addition, four North American awards, reflecting the input of both U.S. and Canadian members, were presented, including:
•    2013 Ensemble On Location Partner of the Year – Zutshi Travel (India destination specialist)
•    2013 Hotel Partner of the Year – Starwood Hotels & Resorts
•    2013 Specialty Partner of the Year – Paul Gauguin Cruises

•    2013 Specialty Partner of the Year – Rocky Mountaineer

Members based their selections on three key performance areas: quality of customer service (timeliness and accuracy of communications and documentation, ease of the booking process, and overall problem solving), level of agency support (local sales rep, co-op funds, group support, marketing guidance, product training, and commitment to agency sales channel), and client satisfaction (product delivery, fulfillment of client expectations, and repeat bookings).  

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