Lynn Torrent doesn't begin her position as Carnival's senior vice president sales and guest services until March 3, but she's already talked with Travel Agent's David Eisen about what's to come and what travel agents can expect. Here's a snippet of their conversation.
Travel Agent: You are replacing Vicki Freed, a legend at Carnival, who's respected and loved by many in the travel agent community. Will it be tough to replace her, and do you have any trepidation?
Lynn Torrent: I am thrilled and honored to be joining such a great team. I have had the privilege of knowing and working with Vicki during my six years with Carnival Corp. While our styles may be different, we both share many common views, including our respect for our travel agent partners. Trepidation...no. Filled with excitement...yes!
TA: What is the most important key to dealing with travel agents and, conversely, what can agents do to make sure they are doing all they can to maximize sales?
LT: Travel agents are our partners, so, just like dealing with any partner, we need to have mutual goals and an understanding of how we can best support each other. Our Carnival sales team is there to listen, understand and support each of our travel agent partners, to ensure they can maximize their sales.
TA: Can you describe your style of leadership, and will you have to tweak it at all in anticipation of leading such a big sales force?
LT: I believe in leading by example. A few key components of that, for me, are listening, trying to understand all elements and being approachable and fair. I am direct, so there isn't any guessing in terms of trying to figure out what I'm thinking or what my objectives are. I also work hard and love to have fun along the way.