The Five Most Important Things to Tell Your Clients

Ruthanne Terrero, CTC vice president–Content/editorial director
 
Ruthanne Terrero, CTC vice president–Content/editorial director

1 You are not bothering me if you just need an airline ticket and a hotel in Chicago. I can indeed book more than just your exotic annual vacations and will do so gladly. Plus, I will likely have access to free amenities at the hotel that you might not find on your own because of my industry connections.

2 If something goes amiss when you’re on your trip, call me immediately so I can fix it. Don’t be shy and say you didn’t want to make a fuss. You’ve paid money for this vacation and I’m your advisor for a reason. Little things that mar the experience can typically be rectified quite easily — and that’s what I’m here for.

3 When you compare the vacation packages I’ve offered you with what’s available via an online travel agency or discount website, please know that you’re probably not comparing apples to apples. The hotel I’ve selected is in a locale I think you will like, based on what you’ve told me. The room I have reserved for you is guaranteed in its category, meaning that when you check in, you won’t be given inferior accommodations based on the desk attendant’s mood. Plus, if you’re looking at a website that brags that it has the lowest pricing available, you’ll likely be getting the lowest quality room available. Trust me.

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4 When you’re online and you see a deal that looks too good to be true, it probably is. Travel companies don’t give away things for no reason. Is there small print you’re not reading because you’re so excited about the price you’re seeing? Do bring any deals you see to my attention and I promise to give you my best expert opinion as to what you’d actually get for your money.

5 Do make travel a priority in your life. Every moment is precious and if you keep putting off that family vacation or that couple’s getaway, you may never do it and only end up with regrets. Let me craft a trip for you that will make the most of your time together so you’ll end up with fabulous memories. Live for the now; who knows what tomorrow will bring?

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