Travelport GDS has added a Chinese language capability to Galileo Online Travel, its web-based booking engine, developed specifically for travel agents and their customers. The language capability enhancement is just one of a number of enhancements to this booking engine, Travelport says. This includes agents using Galileo Online as a revenue source from those customers who prefer to book online.
Galileo Online Travel was developed in line with Galileo’s ongoing commitment to providing leading-edge products. It will enable agents to derive a source of revenue from those customers who prefer to book online. Agents will also be able to drive internal efficiencies by choosing to direct lower-yielding bookings online in order to focus on servicing customers with more complex itineraries.
“We are the first GDS to offer Chinese language though an Internet booking engine solution, which we believe will be of great benefit to our Galileo subscribers in the APAC (Asia/Pacific) region,” said Abigail Lee, product-marketing manager for Travelport GDS in the region.
Galileo Online Travel allows agents to provide customers with a self-booking tool, which has access to a wide variety of full service carriers, low-cost carriers and land content via the Internet. The customer will be able to search, compare and book flights, hotel and other ground services online with results displayed on a simple-to-read, consolidated screen. The addition of the new Chinese language capability is a great bonus for Chinese-speaking businesses, especially in markets such as Hong Kong and Taiwan.
Other enhancements include a language display option and a Search Countries feature, which enables agents to configure the countries and manage traveler access and purchase both to and from the destination. A Hong Kong agency, for example, may have fares departing not only from Hong Kong, but also from cities in Taiwan, Taipei, Shenzhen, Shanghai and Beijing and can compare fares.
“With increased competition among travel agencies and supplier websites, Galileo Online Travel has been designed to enable our agents to take advantage of additional revenue opportunities, while at the same time giving their customers the choice to book online. This is a win/win for agents and travelers,” Lee said.
Galileo Online Travel was showcased at the ITB Asia conference in Singapore last week.