HP Enterprise Services and Pegasus Solutions, a leading provider of technology and services to hotels and travel distributors, have entered into a seven-year services agreement that will allow Pegasus to enhance customer service, deliver business innovation and serve new markets while at the same time improving cost-effectiveness.
Under the agreement, HP will manage Pegasus’ industry-leading technology infrastructure, providing data center services including server and network management for its clients. This includes hotels and travel distributors around the world. HP also will provide its world-class disaster recovery services for Pegasus’ data center environment.
“With our shared expertise in the travel industry, a relationship between Pegasus and HP was a natural move,” said Mike Kistner, chief executive officer, Pegasus Solutions. “The integration of Pegasus’ RezView NG into HP’s Travel Service-Oriented Architecture (SOA) platform will result in innovative solutions that will help our clients better understand and track their customers’ preferences, identify new sources of revenue and increase operational efficiencies.”
HP will utilize its Best Shore global delivery network, which provides expertise using consistent business and technical processes from locations around the world. Additionally, HP will manage the Pegasus employee workplace computing environment for employees in 17 offices across 11 countries. Services include software management and site support services for employee desktops, notebooks and mobile devices.
“Companies in the travel industry constantly look for ways to deliver better, more efficient service in an industry that grows more complex and competitive every day,” said Eric Harte, vice president, Transportation, HP Enterprise Services. “Our proven industry expertise and assets, like our Travel SOA platform, combined with Pegasus’ leadership in travel and hospitality solutions will bring much-needed innovations to the industry.”
Founded in 1989, Pegasus customers include more than 90,000 properties around the globe as well as a majority of the world’s travel agencies. Additionally, Pegasus’ representation arm incorporates Utell Hotels & Resorts and Utell Connect, services that have been chosen by nearly 11,000 member hotels in more than 130 countries. This makes Pegasus the hotel industry’s largest third-party marketing, sales and reservations specialist. Pegasus also powers the niche consumer Web site www.hotelbook.com Headquartered in Dallas, Pegasus has 18 offices in 11 countries, including regional hubs in London, Singapore and Scottsdale, Arizona.