Hyatt has expanded online check-in, previously available only to Gold Passport loyalty members, to all guests and introduced a check-out counterpart. Dubbed "Web-In" and "Web-Out," the amenity is available to all guests at more than 100 North American properties. Guests can check in through a link on Hyatt's homepage on the day of their arrival, then pick up room keys from hotel-lobby kiosks.
Checking out is done through e-mail. On the morning of their scheduled departure, guests will receive an e-mail to review their account with an option to proceed with check-out. Upon completion of check-out, guests are e-mailed a copy of their folio.
"These new optional benefits are part of Hyatt's continued effort to provide a sense of ease for our customers and also reflects our commitment to raising the bar on industry standards," said Gary Dollens, senior vice president of operations. "We look forward to increased demand for these services."
Later this year, guests will be able to pre-select the guest room of their choice online, or at check-in kiosks, through enhancements to the "Web-In" feature. Visit http://www.hyatt.com. (DE)