Inside Travelport's Latest Smartpoint Enhancements

codeTravelport reports the launch of an enhanced version of its travel agency point-of-sale application, Travelport Smartpoint. The new Travelport Smartpoint incorporates a number of efficiency driving enhancements, including interactive graphical mapping capabilities as well as a range of new intuitive tools and functions  designed to help travel agents.

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Also incorporating virtual account number (VAN) payment functionality from eNett, the new version offers agents an additional safe, secure and fully integrated payment solution directly within their desktop environment, Travelport says. Travelport said it reported in its quarter three earnings that eNett International, a Travelport joint venture, has been experiencing continued volume growth in the transactions value it settles, increasing by more than 400 percent year to date.


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Since launching in 2011, Travelport says its Smartpoint has been embraced by more than 110,000 travel agents worldwide. The success of the application is its ability to offer users a blend of graphical and cryptic user interaction alongside a range of time-saving features: improving the agent user experience, reducing training costs, and speeding up the reservation process, Travelport says.

Travelport has further added enhanced hotel shopping, intelligent fare rules and advanced seat maps that are capable of showcasing all features of a seat.

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“Having collaborated very closely with our customers we’re confident that the new enhancements will make the Travelport Smartpoint desktop product even more user-friendly and efficient for travel agents. We’ve had excellent feedback from the customers we worked with during our extensive user-testing phase and used that direct engagement to fine-tune elements of the released product," said Jason Nash, Travelport’s vice president, empowered selling solutions and product innovation. 

Scott Pawley, managing director at Global Travel Management, one of the customers involved in testing the new version, commented: “We’re already enjoying the benefits of using a modern agency desktop that supports my business and makes my agents happy. For anyone that hasn’t already upgraded, I would highly recommend they do.”  


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