Letter to the Editor

I always enjoy your column—but the article in the July 30, 2007 edition (Sell Me Something, Please!) was special to me—for many reasons!

My youngest daughter is a vet in San Diego, and I intend to share this article with her. Your words are so true for *all* small businesses. That receptionist—or the person greeting the clients—is one of the most important positions in the company. A sparkling greeting and a warm welcome must come before demonstrating professional excellence.

Thank you for your thoughtful commentary.

Michelle Morgan, CTC President, Signature Travel Network Marinadel Rey, CA

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.

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