Adding an international dimension to the Direct Connect controversy, Mercator, the airline IT solutions provider of the Emirates Group, and Farelogix report they have entered into an agreement whereby Mercator will be able to offer the Farelogix Direct Connect technology platform to its current and prospective customers.
The agreement enables Mercator to sell and implement the comprehensive repertoire of Farelogix technology, including airline direct connects, to Mercator’s airline customers seeking to reap the benefits of lower cost, highly flexible distribution technologies, the firms said.
“We have developed a very productive relationship with Mercator over the years, and this agreement was a great next step for both companies,” says Jim Davidson, president and CEO of Farelogix. “Mercator hosts the reservation system for Emirates Airlines which, in 2006, was one of the first airlines to globally launch aFarelogix Direct Connect solution. As a result, Mercator has a high degree of technological expertise with Farelogix and our technology, making it a natural fit for them to broaden the reach of our Direct Connect and related technologies to other Mercator-supported carriers.“
“Mercator has distinguished itself by working in cooperation with our global customers to address their needs to be able to quickly adapt to change in the travel industry,” said Duncan Alexander, Mercator vice president.
“Passengers today expect more than just flights. They want easy, immediate access to the full range of products and services offered by their airline of choice. Farelogix Direct Connect perfectly meets these requirements by allowing carriers to create tailored access. In addition to providing Farelogix technology to our customers, Mercator will also provide additional benefits to them by offering consulting and implementation services that cater to the needs of individual airlines," Alexander said.
Mercator's customers include major world airlines such as: WestJet, JetBlue, British Airways, Emirates, Malaysia Airlines, Qantas, Singapore Airlines, South African Airways, and SriLankan Airlines. Mercator's continuing mission is to establish itself as the professional IT services and business solutions provider of choice; trusted, valued and respected by the global airline community. Mercator achieves this by consistently meeting the individual needs of its customers through quality of product, service and delivery.