Pet Peeve: Do Would-Be Clients Ask You for Free Advice?

Adrienne of Celebrations International Travel has initiated a conversation asking for agents' opinions on a topic that has been bugging her for some time. She writes:

What advice do you have to guard against getting your brain picked when potential clients call?  While I know one of the ways to deter shoppers is to charge a service fee, what I mean here is what happens while you're trying to determine what exactly this client needs (and subsequently whether he or she has a bona fide travel inquiry)? When I attempt to ask one or two basic questions just to understand what the person is looking for and didn't bargain for getting my brain picked, what should I do?


What do you think? Visit AgentNation, the industry’s only social network exclusively for travel agents, and share your thoughts.

Read more on:

Suggested Articles:

If you're looking to score a good travel deal on Black Friday or Cyber Monday, here are some tips.

According to an update from the State Department, Hong Kong is now at Level 2: Exercise Increased Caution “due to civil unrest.”

With the new awardees, Dream Vacations has given away 42 free home-based travel businesses to U.S. veterans. Learn more here.