Questex Travel Group to Offer Automated Loyalty Tracking Technology on Travel Agent University

Travel Agent
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Questex Travel Group today announced the release of new automated loyalty technology for its Travel Agent University e-learning and loyalty platform.

Travel Agent University (TAU), with nearly 60,000 certified members, is the industry’s largest online travel agent community and education site and has graduated more specialists than any other industry e-learning platform. The loyalty component of the platform, which tracks agent bookings to ensure they receive supplier rewards, is a longtime pillar of the brand that, while a benefit to all participating suppliers, had been a manual tracking process until recently. 

Now, any hotel or cruise line that adds this new technology to its travel agent loyalty program will offer agents the ability to book from anywhere with the simplicity of automation. No manual entry of booking numbers is required. The program is available both on Travel Agent University and as a custom, white-label program. Suppliers that host their travel agent loyalty programs via TAU will gain exposure to an engaged audience of nearly 60,000 members.

John McMahon, Questex Travel Group executive vice president, said multiple suppliers are currently using this technology, which has helped them to create incremental bookings and travel agent loyalty for their respective brands. “By automating loyalty programs on TAU, clients have put their business on the busiest travel agent highway possible, securing a positive increase in loyalty to their brands,” said McMahon. “This cutting-edge technology takes the heavy lifting off the backs of agents, leaving them more time to sell, which is what our supplier clients want most.”

McMahon added that the flexible technology gives suppliers the ability to drill analytics down to individual agents from their mobile devices, which can help them determine which agents to visit on sales calls.

Launched in 1993, Travel Agent University is accessible 24 hours per day, seven days per week and graduates an agent every five minutes. Along with the best-in-class Travel Agent University courses offered on this proprietary platform, Questex continues to offer fully customized, white label e-learning and loyalty solutions. For more information, visit