Do you ever wish you had a magic ball or telepathic powers to help you minimize clients’ frustrations? How about just someone to reveal the five forbidden phrases that you should avoid when dealing with customers? Once again, Luxury Travel Expo will give attendees the knowledge they need to keep customers from going red because of something their travel advisor said.
Acclaimed motivational speaker Nancy Friedman, founder and president of Telephone Doctor Customer Service Training, will take attendees through a riotous information rich program, "How to be an Island of Excellence in an Ocean of Mediocrity," during the Wednesday General Session on December 8 at 8 a.m. Both seasoned luxury advisors and those just launching their own businesses will laugh and learn during Nancy’s tutorial on how to get customers to swear by you and not at you. Attendees will also learn the A to Z’s of selling during Nancy’s educational session, "Ordinary to Extraordinary: Sales Skills From A to Z," on Thursday, December 9, from 2:45-4:15 p.m. View the complete schedule here.
Haven’t registered yet? Register for Luxury Travel Expo at www.LuxuryTravelExpo.com in November to qualify for the November Grand VIP prize courtesy of AMAWaterways. One lucky registrant will walk away with seven-night European river cruise for two. Plus, American Express Card holders will receive an additional 10 percent discount when they use an American Express Card. Learn more about the prize program here.
Book your hotel stay today! Reserve your stay with our housing bureau by November 17 to take advantage of the reduced rate of $109 per night at Mandalay Bay Hotel & Casino. All reservations include a complimentary resort fee (valued at $60), a $25 resort credit, two-for-one tickets to Disney’s "The Lion King" and complimentary access to the invitation-only Foundation Room at House of Blues. Don’t miss your chance to save, book your stay now.