Results! Travel Networking Event

NASSAU, BAHAMAS—Travel Agent attended the recent Results! Travel "Come 'Sale' Away" National Networking Event onboard Royal Caribbean's Majesty of the Seas, traveling from Miami to the Bahamas October 12-15, featuring a panel discussion with preferred suppliers, and presentations by Kevin Weiser, general manager of Primero Systems; John Risner, general manager of Results! Travel; and Roger Block, executive vice president of Carlson Travel Franchise Group and a member of ASTA's corporate executive advisory committee. The event attracted more than 200 attendees—travel agency owners who have become franchisees of Results! Travel (www.resultstravel.com, 888-523-2200), one of four franchise brands in Carlson Wagonlit Travel's leisure group, with more than 900 locations in the U.S. The author with Roger Block and John Risner

Block addressed online competition. "Customers are getting fed up with Travelocity and Expedia and they are coming back to us in droves," he said, noting Expedia's flat sales growth. He urged the crowd to focus on selling airline bookings, given the growth in that industry and the opportunity to increase earnings through overrides and service fees.

He also encouraged agents to grow their businesses. "Acquiring other agencies will...increase your market share and profitability," Block said, citing Carlson, which, after buying Navigant for more than $500 million, is "the largest travel agency in the world."

Risner, in an interview with Travel Agent, noted that Results! franchisees can keep their identities, while getting support with marketing, preferred supplier relations and training, as well as airline overrides. In a recent survey of franchisees, 97.6 percent said they would recommend Results! to another agency.

FREE Virtual Event

Pivoting Back to Travel: Phase 4

Are you prepared to guide your clients through the “new normal” of travel? Join us December 15, 2020 from 1pm-2:20pm EST for Pivoting Back to Travel: Phase 4. The upcoming installment of our FREE virtual series will feature presentations from the Cayman Islands, Dominican Republic, and Seabourn on their most up-to-date travel procedures, health & safety protocols they’ve implemented to keep guests safe, activities that are open to visitors, what your clients need to know while on their trip and more! Visit www.pivotingbacktotravel to view the full agenda and register for your FREE pass.

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