Almost a third of travel agency revenue comes from service fees and more than half of agencies' employees are being paid solely on salary: These are two of the surprising findings from Results Travel's recently completed 2007 census. Results Travel's 2007 Census
Of 820 Results-member agencies, 375 responded to queries addressing topics from commission splits with independent contractors to override commissions from airlines.
Results Travel, a limited-service franchisor, was established seven years ago by Carlson Travel Franchise Group as an option for existing travel agencies to gain access to overrides and other programs they couldn't receive before. John Risner, Results Travel's general manager, says agencies join the group for three distinct reasons: "We are very responsive; provide technology and marketing, which helps save money; and we increase earning opportunities," Risner says. Another point of differentiation: Results Travel members are not compelled to use the Results name, therefore retaining their independent identities.—David Eisen