Anna Tallman, 26
Cruise Holidays of Kansas City
Kansas City, MO
Like many 30Under30 winners, Anna Tallman has a long list of achievements. She received an award for “Outstanding Sales Achievement” from Cruise Holidays (her company) in 2016. Cruise Holidays was also inducted into Cruise Lines International Association’s Hall of Fame in 2015. Her monthly and yearly sales continue to grow, with a 47 percent increase since being hired four years ago. In her second full year of sales, she hit her goal of over a million dollars.
Tallman’s success is in part due to her personalized approach with former clients. Every month she sends out birthday cards with a personal message and $25 credit when they book within a month of their birthday. She also sends handwritten “thank you” notes and a small gift any time she gets a referral from a client.
“People like to be remembered,” she explains, “and even in this day and age, I still believe that people will enjoy and appreciate ‘snail mail’ so instead of just keeping in contact with my clients I also send personal notes in the mail.”
Tallman says that it’s a personal goal to attract more Millennial clients, so she has created a business Facebook and Instagram account to keep in touch with current clients, as well as to attract new ones.
“I use this as a platform to share information, photos, but also to educate potential clients on reasons why to use a travel agent and tips and tricks they may not have known without me,” she adds.
When she’s not busy at work, or making the three-hour round-trip commute, she’s busy at home with her husband and her 2 year old, and has another baby on the way.