Avis Keown Leeper Agency, an Independent Agency in the Avoya Travel Network
Terrorism, natural disasters and unstable world events have made for a challenging year for Avis Leeper, but she has managed to keep her travel agency thriving “with more repeat clients than ever” by putting her clients’ needs first, she says.
For example, after Hurricane Harvey and Hurricane Irma, Leeper called her Houston- and Florida-based clients to offer help. She has also put in extra time with clients who have bookings that have been affected by the storms, staying patient, listening to their concerns, informing them of any relevant policies and changes, and suggesting fitting alternatives. After talking over the options, one client switched his Caribbean cruise to South America when Leeper shared that she’d recently been to Macchu Picchu — a mark of the client’s trust in her.
Since the hurricanes, “I’ve been filling trailers with my church to go to Florida and Houston with much-needed supplies,” Leeper tells us. “I also help with a program to provide lunches to children on weekends, holidays and summers.” And, through her extended family, she sponsors a family each Christmas to help them have a nicer holiday.
Leeper’s “masterpiece” trip strikes a similar personal note. “I booked a client who found out two weeks before leaving that she had stage four bone cancer. The family trip with her husband and 16-year-old child was an emotional time for everyone,” she says. But Leeper was able to arrange all the details for them to travel with Globus on a London-to-Paris itinerary. After the diagnosis, Leeper made sure she was comfortable traveling and spent time discussing concerns and arrangements. They’re now planning another family trip for March, something the client says gives her hope.