Emily Weber, 29
Southwestern Travel Group
Old Hickory, TN
For six years, Emily Weber had been working on and off as a travel advisor, but still considered herself relatively new to the industry. However, when a superior with 30-plus years in the industry chose another career path last December, it was time for her to transition into the role of travel manager at Southwestern Travel Group.
In her new role, Weber manages the corporate travel program in addition to leisure and meeting and incentive groups.
Having joined the industry while in college, Weber says that when the pandemic struck, her prime responsibility was to manage flight cancellations and credits, as she was the only one in her office who knew how to use a GDS. When things came to a halt, she worked to further streamline training, onboarding and operational processes. Additionally, she began managing the company’s social media outlets to share information and inspire their followers. Southwestern Travel Group also began shifting its focus to the individual traveler and has been working to build its relationships with those individuals until group travel resumes. Weber says she is seeing an uptick in group leisure/incentive travel. She also adds that individual trips that were postponed due to COVID are happening now.
Having recently visited Anchorage, Alaska, Weber was charmed by its scenery, calling it a magical place. However, it was a 17-day European trip along with two of her friends during Oktoberfest, which she says was the most challenging trip that she has ever planned.
Terri Rickard, president of Southwestern Travel Group, had recently commended Emily for being a “true professional,” and thanked her for her work, adding that she is “looking forward to 2021 with anticipation of a return to travel and excitement in the success that lies ahead.”