Jennifer Taylor, 27
When your company has more than 130 years of experience, it’s no small feat to be nominated as MVP for Excellence, Graciousness and Innovation. But after working only three years at Brownell Travel, Jennifer Taylor did it for getting last-minute passports to clients.
Going above and beyond for clients is typical for Taylor. Brownell Executive Vice President Meg North says that Taylor “is gracious, smart, well-traveled and deeply cares about our clients and the experiences designed for them.”
Recently, Taylor worked with a family to celebrate the son’s graduation, which involved a yearlong round-the-world tour. As these clients were well traveled, she had to research and plan once-in-a-lifetime experiences for them. By the end of their tour, the family will have journeyed to six continents, including countries such as Oman, New Zealand and Russia, and traveled via plane, train and cruise ship. Everything from the flights to the shore excursions to even reservations at restaurants were planned out by Taylor.
She asserts that using a travel agent, even in the age of self-bookings, is vital. “The human element is crucial to designing an exceptional travel experience and the Internet simply cannot do that,” she says. Using a recent example, Taylor helped out a client whose flight got cancelled. She received an e-mail from them afterwards saying, “Your assistance with the transportation, hotels and restaurants was much appreciated. We had a great time.”
She observes that her fellow Millennials “are moving away from the DIY scene and want the knowledge of someone in the industry because there is too much info on the Internet to sift through.”