Cruise Planners, an American Express Travel Representative
Called “the expert of customization” by her manager, Julie Irovando overcame a life-threatening brain injury to continue managing her travel business.
Facing a condition that is almost always fatal, Irovando defied the odds – and her doctor’s orders – to continue running her business, tackling both the everyday challenges of running a complex travel business as well as the unique obstacles posed by her health conditions. Since being diagnosed in 2009, Irovando has continued exceeding client expectations, expanding her network and crafting customized trips, a high-touch approach that garners her more than $4 million in annual sales.
Case in point: When a canceled sailing put a 150-person group trip for a travel club to Asia in jeopardy, Irovando rebuilt the entire itinerary from the ground up. “The itinerary was originally set to sail from Singapore to Dubai, with customized pre- and post-cruise extensions and a private, custom excursion in each port of call,” she notes. Irovando’s revised approach was bigger and better – a combination of land and cruise itinerary with more time spent in Singapore, a private jet to Malaysia and a cruise from Malaysia to Dubai.
“The trip sold out in less than two weeks, which solidified Irovando’s reputation as the travel club’s go-to person for their ‘Epic Trips division,’ not to mention garnering her a number of enthusiastic referrals,” says Caitlin Gardner, Cruise Planners’ director of public relations.
A member of CLIA, Irovando is also in the top one percent of Cruise Planners; a Celebrity Cruises Sales Associate Travel Partner of the Year; a Cruise Planners Millionaire Club Member; and a Cruise Planners Top Producer for Royal Caribbean and Norwegian Cruise Line. In addition to her specialty in custom group travel, particularly to far-flung destinations such as Singapore, Malaysia and Dubai, Irovando also crafts trips hosted by travel vloggers and other experts.