Kelsey Mahan, 28
San Antonio, TX
Kelsey Mahan’s time spent living in Germany as an au pair helps her position herself as a destination specialist to her clients.
“When my clients first hear that I not only visited certain regions but also lived there, the conversation flows very well and they truly trust in the knowledge that I provide,” Mahan says.
An Adventure & Luxury Destination Specialist at Rennert Travel, which is a member of Travel Leaders, Mahan’s in-depth experience even helped her win over a client who had given up on using travel agents. She booked a three-month trip that involved a train trip to Seattle, a cruise in Alaska, another train trip to Boston and a 35-day Viking cruise in Europe, and — with a few adjustments along the way to make sure things went smoothly — the experience wowed her reluctant client.
“I have not used a travel professional in over 20 (maybe 30) years, because I got tired of firing them as a result of my extreme pickiness,” the client said in a testimonial provided to us. “Your service level, from the planning, organization and pricing, to the efficient last-minute changes and your ability to solve my every problem and cater to my every whim, were beyond any reasonable expectation. I actually look forward to working with you as soon as possible on my next trip.”
“Kelsey works diligently in rigorous certifications, and is now our specialized Australia and South Pacific guru,” says Christy Prescott, CEO of Rennert Travel & Corporate Travel Planners. “The customer service provided to her clients has been exceptional as evidenced by her many compliments, recommendations and referrals. Moreover, Kelsey is a source of inspiration for other employees.”