Michael Consoli is the first-ever travel agent to be honored by Viking Cruises as its top producer globally. For that, Michele Saegesser, VP of sales at Viking, has called him the “consummate professional. He understands the needs of his clients and is never afraid to offer new product to expand their travel views. We are all very proud to work with Michael and support his efforts.”
Consoli is indeed a top producer; as a franchise owner at Cruise Planners, he generates $5 million in annual sales for a business he’s been a part of for 14 years. He’s CLIA certified as a cruise counselor and as a luxury cruise specialist and he’s an American Express Travel Insider, which means consumers can find him on the credit card’s website.
A “masterpiece” trip he designed cost more than $250,000; it was an eight-month, around-the-world journey that had a total of 19 ocean cruise, river cruise and tour components.
There are several secrets to his success. One is getting to know his customers personally and even traveling with them on group cruises once or twice a year. He’s also a believer in bringing his own firsthand knowledge of cruising to his clients, continuously communicating with them even while at sea or abroad. “He’s a natural tech guy,” says Michelle Fee, CEO of Cruise Planners.
“As a travel agent, the smartest thing I have ever done is to continually expand my personal travel experiences so I can share them with my clients,” says Consoli. “I have been on more than 120 cruises and itineraries, many with clients, which has positively impacted my success in selling.”
One client explained it another way: “Michael is the most caring, proactive travel agent I have ever used. He introduces us to great values, I trust his opinion implicitly and he has never let me down.”