Natalea Scott, 28
AAA Club Alliance
White Marsh, MD
“Natalea [Scott] is very knowledgeable with our AAA products and is a great resource. She independently solves problems by using AAA resources … and makes appropriate and valuable decisions based on the experiences she’s had through her trainings and FAM trips,” says Mark Hunt, retail store manager at AAA Club Alliance.
As a recently promoted, level-three travel agent at AAA, Scott is responsible for booking both river and ocean cruises, all-inclusive vacations in the Caribbean and Mexico and vacation rail packages. “I became a travel agent because I love learning about new destinations. I enjoy FAMs and sharing experiences and hearing my clients’ feedback about the fantastic vacations.”
Recently, Scott took a trip through the Western Caribbean onboard Royal Caribbean’s Brilliance of the Seas, and often pitches the itinerary to her clients based on her experience. She recommends exploring Georgetown in the Cayman Islands where guests can experience a stingray encounter. “Also, Cozumel is an awesome beach escape where you can relax and do non-motorized water activities and enjoy some of the freshest pico de gallo and guacamole,” she tells us.
Just in her second year working at the agency, Scott had already received a GEM (Going the Extra Mile) award in 2018 and was among 50 associates within AAA - Club Alliance to win a free five-night cruise courtesy of Royal Caribbean.
“I won based on high travel sales and totally satisfied client surveys. AAA [takes] those client satisfaction surveys very seriously. Therefore to be selected to participate in the travel incentive, and to be one of the ‘Top 50’ associates within our company was a huge honor,” she says.